Refund policy

REFUND POLICY

What this policy covers

I sell two different things and they work differently, so read the part that applies to you.

Quartermaster gear. Stickers, minifigure tools, SCBA harnesses and anything else you add to a cart and check out with here. I make these, I post them, and this policy covers them.

Apparatus kits. Boxed brick kits are produced and shipped by LetBricks, LesDIY or MOCSAGE. You buy those on their site rather than mine, so their refund and returns policy applies and not this one. If they are giving you the runaround, email me anyway and I will chase it from my end.

Gear: no refunds, but you will not be left with a broken item

Gear is made in small batches to order, so I do not offer refunds and I do not accept returns.

What I do instead: if your order arrives broken, arrives wrong, or never arrives at all, I will send a replacement free of charge. You do not pay return postage, there is no restocking fee, and you do not need to send the damaged item back.

Damaged or wrong on arrival

Email me at silverridgefd@gmail.com within 14 days of delivery with your order number and a photo. A phone photo is fine, I just need to see it. I will post a replacement as soon as I have it.

Resin printing leaves minor surface variations and small layer marks, and those are normal rather than damage. Broken, warped, missing a piece, or the wrong item in the bag is damage, and that gets replaced.

Lost in the post

If tracking has not moved in 10 days, email me and I will treat the order as lost and send a replacement.

If tracking says delivered and it is not there, check with your building, your neighbours and your department mailroom first, because that is where it usually is. If it still has not turned up after 3 days, email me and I will sort it out.

Wrong address

If the address on the order was wrong and the parcel comes back to me, I will re-post it once you send me the correct one. You cover the postage that second time.

Cancelling an order

Email me before it ships and I will cancel it and refund you in full. Once it is in the post, the replacement policy above takes over.

Contact

silverridgefd@gmail.com. I'll get back to you usually within a day.